Frequently Asked Questions (FAQ)
1. What services do you provide?
We offer a wide range of creative and digital design services including:
- Logo Design
- Flyer & Poster Design
- Website Design & Development
- Branding & Identity Design
- Social Media Graphics
- Business Card Design
- Marketing Materials
2. How long does a design project take?
Project timelines vary depending on the complexity and scope of work.
Estimated timelines:
- Logo Design: 3–7 business days
- Flyer Design: 1–3 business days
- Website Design: 1–4 weeks
We will provide an estimated delivery schedule before starting the project.
3. Do you provide revisions?
Yes. Revisions are included based on the selected package or agreement.
Additional revisions beyond the agreed scope may require extra charges.
4. What information do I need to provide before starting?
To help us create the best design for your brand, we may request:
- Company Name
- Design Preferences
- Brand Colors
- Inspiration References
- Content & Images
- Website Requirements
The more details you provide, the smoother the process will be.
5. What file formats will I receive?
Depending on the service, final files may include:
- PNG
- JPG
- AI / EPS
- PSD
- SVG
- Website Source Files
We provide high-quality files suitable for print and digital use.
6. Do you offer custom website design?
Yes. We create custom websites tailored to your business needs, branding, and goals.
Our websites are responsive, modern, and optimized for desktop and mobile devices.
7. Do you provide website maintenance?
Yes. Website maintenance and update services are available upon request.
Maintenance services may include:
- Content Updates
- Security Checks
- Bug Fixes
- Plugin Updates
- Performance Optimization
8. What payment methods do you accept?
We accept various payment methods including:
- Bank Transfer
- Apple Pay
- Google Pay
- Stripe
- Grab Pay
- Online Payment Gateway
- Credit / Debit Cards
Payment details will be provided during the project confirmation process.
9. Is a deposit required?
Yes. A deposit is usually required before work begins.
The remaining balance must be completed before final delivery or website launch.
10. Can I request urgent or rush projects?
Yes. Rush services may be available depending on our current schedule.
Additional fees may apply for urgent delivery requests.
11. Will I own the final design?
Yes. Once full payment is completed, ownership of the final approved design will be transferred to you unless otherwise stated.
12. Do you use templates?
We focus on creating original and customized designs tailored to your brand identity and business goals.
13. How do I get started?
You can contact us through our website, email, or support page with your project details.
Our team will review your request and provide a quotation and project timeline.
14. How can I contact customer support?
You can reach our support team via:
- Contact Form
We aim to respond to all inquiries within 24 hours.
15. What happens if I want to cancel the project?
Project cancellations must be requested in writing.
Any completed work and deposits are generally non-refundable.
Need More Help?
If you have additional questions, feel free to contact our support team anytime.
We’re always happy to assist you.